ChatGPT 5’s Unified Routing System vs. Perplexity
The Old Problem: Picking Models Yourself In past AI chats (including earlier ChatGPT versions), you had to guess which model to use. Fast but shallow? Slow but deep? Plus, who knows the difference between this -mini model or that “deep …
Future-Proofing Your Career: Key AI Skills and Training for a Changing Job Market
The workplace is undergoing a seismic shift as companies like Shopify and Duolingo embrace “AI-first” strategies, fundamentally changing how work gets done and who does it. While headlines warn of mass layoffs and automation, the reality is nuanced: AI is …
AI Focus: Revolutionizing Customer Service: Microsoft’s Self-Learning AI Agents
Artificial intelligence (AI) continues to reshape customer service, and Microsoft’s latest innovation is a prime example. The company recently introduced two self-learning AI agents—Customer Intent Agent and Knowledge Management Agent—within its Dynamics 365 Contact Center platform. These tools are designed …