Future-Proofing Your Career: Key AI Skills and Training for a Changing Job Market
The workplace is undergoing a seismic shift as companies like Shopify and Duolingo embrace “AI-first” strategies, fundamentally changing how work gets done and who does it. While headlines warn of mass layoffs and automation, the reality is nuanced: AI is …
AI Focus: Revolutionizing Customer Service: Microsoft’s Self-Learning AI Agents
Artificial intelligence (AI) continues to reshape customer service, and Microsoft’s latest innovation is a prime example. The company recently introduced two self-learning AI agents—Customer Intent Agent and Knowledge Management Agent—within its Dynamics 365 Contact Center platform. These tools are designed …